HOW TO ORDER
ONLINE STORE
Browse our Christian books, videos, DVDs and CDs using the links at the top of the homepage. To purchase an item, click on the 'Add to Cart' icon. Once you have made your final selection, click on 'Checkout' and complete your transaction by supplying your billing and shipping details. Your confidential information (Credit/Switch Card) is automatically encrypted in transit from your computer to our server using the Secure Sockets Layer protocol (SSL). Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically so you can order with confidence.
BY PHONE
Call our freephone order line 0800 389 2538 any time between 9am and
5pm Monday to Friday and have your credit, debit or Switch card ready. From abroad call +44 1869 249574.
BY FAX
Send you order to our 24 hour freefax order line 0800 389 2537. Be sure to include the following details on your fax: your name, address, phone number, credit/debit card number, issue number (if using Switch) and any other information you feel is important - let us know you found us on the Internet! From abroad fax to +44 1869 244033.BY EMAIL
Send your order to penfoldbooks@afo.net including all the information as above.
BY A VISIT
We welcome visitors at our warehouse : Unit M3, Telford Road Industrial Estate in Bicester, Oxfordshire. We are easily accessible by car (M40 motorway 3 miles). Trains to Bicester run from New Street or Moor Street in Birmingham, and from Marylebone Station in central London. If you are coming by car you can get directions from www.maps.google.com by using OX26 4LD as your destination postcode.
OUR GUARANTEE
If you are not entirely satisfied with any product purchased from Penfold Book & Bible House Ltd simply return it to us within 30 days and we will send you a prompt and courteous refund, no questions asked.
DELIVERY
Delivery usually takes between 7 and 10 days for the UK mainland, but please have patience at busy times of the year. In the UK we use the Post Office for small orders and DHL Express for larger orders. Out of stock items will be forwarded later at no extra cost to you. Out of print items will be refunded. Foreign orders are sent by Parcelforce Scheduled delivery which usually takes about 10 days.
